The parents of a young Florida patient were so grateful for the caring approach offered to their son during his COVID-19 vaccine appointment that they called back to express their appreciation and share their story.
When the father of a 19-year-old patient with Down syndrome brought his son, Tyler White, for a COVID-19 vaccination appointment, he was blown away by the “care, compassion and love” displayed by the team at Mayo Clinic in Florida.
Tylerâ€™s parents were moved by the experience and relieved that Tyler left his appointment feeling happy instead of stressed.
Days before the appointment, Tylerâ€™s mom, Teresa White, wrote a note in the Patient Online Services portal asking for assistance. She explained that Tyler suffers from post-traumatic stress disorder, has a fear of crowds, and gets “nervous around needles.”
The team in the COVID-19 Vaccination Center in Florida took the request to heart. And they made special arrangements to administer Tyler’s vaccination in a calm, quiet environment.
Shortly after Tyler and his dad arrived at the vaccination center, they were warmly greeted by a staff member who asked, “Are you Tyler?”
Read the rest of Tyler’s story on the Sharing Mayo Clinic blog.
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